1. How to navigate MyWeb for Students?
2. How to navigate MyWeb for Faculty?

TROUBLESHOOTING SUGGESTIONS

1. The User Name and Password are case sensitive. Remember to verify the upper and lower cases when logging in to MyWeb. Once in MyWeb, you do not need to worry about being case sensitive.



2. Be cautious with your time and be prepared with your tasks. Our system is set up with a short "time out" feature for security purposes. If you discontinue accessing the system, you will be logged out (timed out) within 15 minutes and will have to restart your process.



3. Be sure to read the instructions that are provided on the MyWeb screens. They can be very helpful.

WHO TO CALL FOR HELP?

If you are experiencing problems with MyWeb, including your User Name and/or Password, contact the district's MyWeb Support Center at (408) 270-6411 or helpdesk@sjeccd.org. The Support Center is open longer hours during the weekdays, but is not open on weekends. If you are experiencing problems during the closed times, please call back. The hours are as follows:

Monday – Friday 7:30am – 5:30pm
                      
Saturdays/Sundays/Holidays Closed